Online booking terms & conditions

Last updated: 3 October 2026

These terms form part of your agreement with Zororo Lodge when you complete a reservation through our Website. Please read them together with our Cancellation & refunds policy and Privacy policy.

1. Contract formation

A binding reservation is created when:

You select dates, room type, and rate on our Website;
You provide accurate guest details at checkout; and
Payment is successfully authorised through PayFast and we send confirmation (email and/or confirmation code).

Until payment is confirmed, availability is not guaranteed.

2. Guest responsibilities

You must be 18 or older to book and must provide accurate contact information.
You are responsible for all guests named on the booking and for their conduct on the property.
You must comply with house rules, check-in/out times (typically 14:00 / 10:00), and local laws.

3. Rates and payment

Prices displayed include applicable VAT unless stated otherwise.
The total due is shown at checkout before you pay.
Payment is processed securely by PayFast; we accept methods enabled on PayFast for our account.
Additional charges (extras, minibar, damages, etc.) may be billed during or after your stay.

4. Availability and room allocation

We assign a physical room within the booked room category. If we cannot honour your category, we will offer a comparable or higher category at no extra cost, or a full refund at your choice.

5. Check-in

Present your confirmation code and valid identification. We may pre-authorise or collect a deposit for incidentals where applicable.

6. Non-smoking & property rules

Rooms are non-smoking unless expressly agreed in writing. Breach may result in cleaning charges.

7. Events and group bookings

Online booking applies to standard accommodation. Weddings, conferences, and large events require separate written agreement with our events team.

8. Consumer rights

Nothing in these terms limits your rights under the Consumer Protection Act, 2008 (CPA) where applicable to consumers acting in a personal capacity.

9. Force majeure

We are not liable for failure to perform due to events beyond reasonable control (e.g. natural disaster, utility failure, government restriction). We will work with you on rescheduling or refund as appropriate.

10. Contact

Questions about a booking: [email protected] or +27 (0) 15 263 6856.